August 30, 2023
PQ+Plus NDIS Quality in Practice – Frontline Manager Training
At the beginning of 2023, My Ability Pathway’s (MAP) Leadership Team commenced the PQ+Plus NDIS Quality in Practice – Frontline Manager training. Director, Barbara Lightburn had identified that although compliance supports MAP’s NDIS registration, basing policies and actions on best practice and quality management principles creates a state of excellence in service delivery. The Leadership Team have been working through each module in small groups, completing projects and individual quizzes. Each month, they discuss the assigned module and reflect on how MAP processes and policies link with quality principles and what to change to achieve service excellence. We found the group are reflecting on how they deliver services, considering current policies and procedures and identifying actions MAP can take through the lens of quality management.
When asked about the impact of the training, Barbara said, “Training is such a fundamental part of continuous improvement within any business, meeting minimum requirements like compliance is not enough, services need to integrate best practice and quality management to achieve a state of excellence, the PQ+Plus training is helping MAP toward achieving that”.